FAQ Topics: General/Home - Purchasing - Installation - Operation - Compatibility - Advanced - Tips

I purchased CYBERsitter and installed, but it says my subscription expires in a few days.

When you first install CYBERsitter, it installs as a trial version. You should have received an email with your new serial number with instructions on how to enter it into the program. Please check your email and just follow the instructions.

CYBERsitter is not blocking anything. What is wrong?

The most common cause for this is that you are running some other web filter that is conflicting with CYBERsitter. Many anti-virus programs now install some sort of web filter by default. In many cases you can only run one web filter and one anti-virus program. Try opening up your anti-virus software and disabling any web filter that may be running. Then see if CYBERsitter works correctly.

When I change logged in users, CYBERsitter uses the wrong filter settings.

If you switch users you must log off instead of simply switching users. Windows provides something called "fast user switching" that allow you to switch users without actually logging off the previous user. The previous user is still logged in, but not active. The problem is that when CYBERsitter interrogates Windows to ask who is logged in, it will always report the first logged in user whether or not that is the user currently using the computer. So when changing users, always select "Log Off" and not "Switch user".

How do I block all image searches in CYBERsitter?

We did not add that specifically as a filter category because of the enormous number of web pages that link to these locations. Image searches are filtered if certain key words or phrases are used, but we do not have a category to block these pages entirely. You can add these yourself if you like by adding the following lines to your "Always blocked" list. Some major ones are as follows:

video.yahoo.com
images.yahoo.com
video.google.com
images.google.com
imagesearch
google.com/image
gstatic.com/image
bing.com/image
bing.net/images
images/search
yimg.com/image
picsearch.com
tineye.com
imagetoss.com
altavista.com/image
faganfinder.com/img
qcat=image
results/image
ask.com/pictures
multimedia.lycos.com
search.com/images
picturesnow.com
search?cat=img
webshots.com
istockphoto.com
results/images

Please remember that blocking all these image locations WILL block a lot of harmless and innocent images. Some web pages may not be able to display pictures and graphics properly. We are providing this because many users want to block image search pages entirely, regardless of the type of content.